Accounts Receivable Software
Shaping the Future of Financial Inclusion with Innovation and Trust
OUR PARTNERS AND CUSTOMERS
OUR
Impact
Boosting Collections, Lowering Costs
Interest-free Repayment Plans Tailored to Personal Needs
Boost Customer Experience and Revenue Recovery
50x
Increase in admin capacity with AI accurately scanning and connecting with customers
6X
Reduction in cost through AI-enhanced debtor outreach compared to hiring
23%
Response rate to AI WhatsApp outreach
Since our inception, Ara has been at the forefront of delivering innovative solutions that change the way businesses handle financial data and processes. Our AI-driven products are designed to solve real-world problems, such as credit collection and recovery, helping companies improve efficiency and reduce risk.
Whitelabeling
Customize the platform with your branding to maximize customer trust and alleviate scam concerns.
Low-cost setup
Try us out with minimal financial commitment though our affordable and low-risk implementation.
Self-Service
Enhance satisfaction with intuitive, self-service payment options that streamline the user experience.
Reduced Support Requests
AI agents handle thousands of interactions daily, vastly increasing efficiency and freeing existing staff to focus on higher-value tasks.
Artificial Intelligence-powered, Automated Receivable Management Software for SMEs
Automate your accounts receivable collections to make the order to cash process more accessible, pleasant and efficient
Focus on Growth
With a 90% reduction in operational overhead for collections, you can pursue more accounts and expand your portfolio while maintaining the same team size and resources.
Get Better Results
Achieve 23% debtor engagement (vs industry average 4-5%) through 24/7 AI negotiation, automated repayment plans, and more on WhatsApp and email.
Empower Debtors
Make repayment more manageable with AI-guided flexible payment plans, proactive reminders, and instant support when needed.
KEY FEATURES
How Our Account Receivable Software
Solution Works
Proactive Engagement
AI agents engage with your customers, strategically planning follow-ups via WhatsApp and email to boost payment success
Seamless Repayments
Payment links are shared via WhatsApp chats, enabling debtors to select repayment plans and methods through cards, e-wallets or online banking
Cost
Efficiency
Maximize your team’s capacity with AI that empowers each collector to handle 50x more accounts while reducing operational costs
Trusted
Experience
Build debtor confidence through professionally branded payment portals and communications that verify your legitimacy.
Automate and Optimize Your Account Receivables with Real-time Data and Smart Features
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Smart Engagement Increase collection success with AI-powered WhatsApp and email outreach that engages debtors 24/7, when they’re actually available to respond. | |
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Flexible Payments Enable debtors to settle through Malaysia’s preferred FPX system, e-Wallets, or Credit Card, supporting all repayment options. | |
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Instant Insights Automate payment reconciliation and track collection success with real-time visibility into all debtor transactions. | |
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Flexible Incentives Encourage debtor repayment through tiered discounts that reward more frequent or complete payment choices. | |
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Easy Access Give debtors instant mobile access to their balance, payment options, and AI support – making resolution simple at any time. |
OUR
Product in Action
AI-powered
WhatsApp
Interest-free
payment plans
Payment and
reconciliation
Automated
receipts
WHY ARA?
The Benefits
For those collectingFor those paying
Proactive Engagement
• Proactive Engagement: AI engagement achieves 23% debtor response rates versus industry average of 4-5%.
• 24/7 Availability: Connect with debtors when they’re ready to engage – 42% respond outside office hours.
• Smart Payment Plans: Offer flexible weekly and monthly options that match debtors’ financial capabilities.
Seamless Repayments
• Flexible Options: Choose between weekly, monthly, or full payment plans with higher discounts for faster repayment.
• Multiple Methods: Accept payments through FPX, e-Wallets, and Credit Cards to match debtor preferences.
• Instant Processing: AI automatically handles payment processing and reconciliation without manual intervention.
Cost Efficiency
• Massive Savings: Reduce operational costs by 90% with AI handling communication and negotiations.
• Team Amplification: Empower each collector to handle 50x more accounts through AI automation.
• Better Results: Achieve 23% engagement rates while managing higher volumes with your existing team.
Brand Identity
• Build Trust: Reduce operational costs by 90% with AI handling communication and negotiations.
• Professional Image: Your brand colors, logo, and letterhead appear across all WhatsApp messages and payment screens.
• Clear Identity: Help debtors confidently verify they’re dealing with a legitimate collection effort.
Supportive Resolution
• Practical Guidance: Provide debtors with 24/7 AI assistance to understand their obligations and explore manageable payment options.
• Clear Options: Present flexible weekly, monthly, and full payment plans with transparent discount incentives.
• Instant Help: Give debtors immediate responses to questions and concerns through WhatsApp at any time.
Flexible Repayment
• Manageable Plans: Break down payments into smaller weekly or monthly installments that match debtors’ financial capacity.
• Better Terms: Offer tiered discounts for different payment frequencies, with larger savings for faster repayment.
• Payment Support: Send automatic reminders before each scheduled payment to help maintain consistency.
Supportive Guidance
• Always Available: Provide understanding, judgment-free assistance through WhatsApp whenever debtors are ready to talk – 42% reach out after hours.
• Patient Support: Guide debtors through their options with clear explanations and time to consider their choices.
• Easy Communication: Help debtors discuss their situation comfortably through familiar WhatsApp chats.
Simple Payments
• Quick Process: Enable debtors to settle instantly through FPX, Malaysia’s preferred online payment system.
• Multiple Options: Offer flexible payment through e-Wallets and Credit Cards for maximum convenience.
• Secure Platform: Provide peace of mind with trusted payment methods and clear payment confirmation.
TESTIMONIALS
How Our Clients Thrive With Ara
About Us
Since our inception, Ara has been at the forefront of delivering innovative solutions that change the way businesses handle financial data and processes. Our AI-driven products are designed to solve real-world problems, helping companies improve efficiency and reduce risk.
OUR
Vision
We envision a future where AI technology makes debt resolution less stressful for debtors and more efficient for our clients, creating better outcomes for everyone involved.
OUR
Mission
We are dedicated to making debt resolution more manageable and empathetic through AI-powered support that works for everyone. By offering 24/7 assistance, flexible payment plans, and clear communication, we help debtors meet their obligations while enabling collection agencies to operate more efficiently.
Our
Values
At our core, we believe that strong values drive exceptional results.
These principles guide how we work together, serve our clients, and push the boundaries of what’s possible in financial technology.
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We’re in this together At Ara, we succeed as a team. We tackle challenges collectively, push harder when things are good, and support each other when needed. Our teamwork defines our success. |
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Be curious We embrace fresh ideas and encourage exploration. Ara welcomes innovation, no matter where it leads. |
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Stay grounded We value self-awareness and teamwork. At Ara, every idea matters, and all input is treated with fairness and respect. |
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Do what you say We foster accountability through open communication and transparency. At Ara, we set goals and follow through. |
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Grow every day Growth comes from learning, overcoming challenges, and adding value to our communities. At Ara, our technology drives progress. |
A Message From Our Leadership
“At Ara, we understand that debt issues often reflect a chain of financial challenges affecting entire communities. We’ve experienced this firsthand in business. That’s why we’re transforming debt collection from an adversarial process into a supportive journey, using AI to give people the time, tools, and encouragement they need to successfully resolve their obligations.”
– Koen Munneke, CEO
“At Ara, We’re focused on leveraging cutting edge AI and data driven insights to make debt resolution both seamless and empathetic.
Through user centric design, robust infrastructure, and scalable technology, our aim is to empower individuals with the tools, transparency, and support they need to confidently regain financial independence, every step of the way.”
– Aravindan Mahadevan, Co-Founder
FAQs
Frequently Asked Questions
About Ara Pay
Where is Ara Pay based?
Ara Pay is headquartered in Singapore with a subsidiary in Malaysia. Our team operates from offices in Kuala Lumpur and New Delhi, focusing exclusively on serving the Malaysian market.
Which markets do you serve?
We currently focus exclusively on the Malaysian market, with plans to expand into other Southeast Asian markets in 2025. Our deep understanding of the Malaysian market allows us to provide highly effective collection solutions.
When was Ara Pay established?
Ara Pay was incorporated in Singapore in April 2024, with a Malaysian subsidiary established later that year. We’re a young company bringing cutting-edge AI solutions to the collections industry.
Who are your strategic partners?
Ara Pay is proudly supported by Microsoft as our AI technology partner, and backed by leading investors including Block 71, NUS Enterprise, Hustle Fund, and Iterative.
What types of businesses do you serve?
We primarily serve consumer and retail finance companies and debt collection agencies. Our platform excels in managing consumer receivables, with capabilities to handle business receivables as well.
Technology and Features
How do you use AI to automate accounts receivable collection?
Our AI agent is able to automatically message your debtors on Whatsapp and email 24/7, offer payment plans to boost collections through various payment channels.
Do you offer payment plans?
Yes. Our AI agents can automatically create and manage weekly or monthly payment plans.
The system sends timely reminders one day before and on the day of scheduled payments to help keep debtors/borrowers on track.
Can conversational AI agents be rude?
No. Our AI agents are designed to be consistently polite while remaining persistent.
They help people manage their debt obligations with empathy and objectivity, maintaining respectful communication at all times.
Are the AI chat responses pre-scripted?
No. While clients can customize the initial engagement message, all subsequent interactions use generative AI.
Our agents respond naturally and empathetically to each unique conversation, guided by principles rather than scripts.
What languages does your system support?
We currently focus on Bahasa Melayu and English, providing comprehensive support for the Malaysian market.
How does your system track payments?
We integrate directly with payment gateways, enabling real-time payment tracking.
When payments are made, funds flow directly to your account while our system automatically updates records and generates receipts.
How does your AI system handle customer verification?
Our AI performs verification by confirming the borrower’s full name and last four digits of their IC number.
Information remains anonymized until verification is complete, ensuring security and compliance.
What reporting or collection analytics do you provide?
We provide detailed weekly reports on AI agent performance, with optional daily reporting available.
These reports help you track collection progress and agent effectiveness.
How many AI agents can I have?
We start with 500 agents, enabling 500 simultaneous debtor/borrower negotiations. Our platform can scale to support 20,000 or more agents based on your needs.
Whatsapp and Compliance
Are you allowed by Meta to do accounts receivable collections via chat (e.g. Whatsapp)?
Yes. While Meta prohibits debt collection activities, our platform operates as an accounts receivable management solution, which is permitted.
We focus on professional, respectful payment follow-ups rather than aggressive collection tactics, aligning with Meta’s guidelines.
Do I need a WhatsApp Business API?
No. We can work with or without WhatsApp Business API. Our system is flexible and can accommodate either approach based on your needs.
How do you prevent number blocking?
Our respectful, clear, and transparent approach results in extremely low blocking rates. By maintaining professional communication and focusing on helpful payment solutions, we avoid the typical blocking issues faced by traditional collection methods.
Can we use our own branding?
Yes. Our platform is fully white-labeled, allowing you to use your company’s logos and colors throughout the entire experience – from messages to payment portals.
Documentation and Process
What documentation do you provide?
We automatically generate and send official PDF documentation via WhatsApp for all key actions:
- Settlement confirmation letters
- Payment plan agreements
- Payment receipts and confirmations
These documents serve as official proof of arrangements and payments made
How does the money flow work for accounts receivable collections in Malaysia?
We use Bank Negara Malaysia certified payment gateways for all transactions.
When a debtor/borrower makes a payment, the money flows directly from the payment gateway to your bank account within 2-3 business days. Ara Pay never handles the funds directly.
Pricing and Implementation
How does your pricing model work?
Our pricing has three components:
- One-time setup fee
- Annual subscription (based on number of AI agents, starting at 500)
- Success fee (percentage of successfully collected amounts)
What’s the implementation process like?
Implementation takes 3-4 weeks and focuses on:
- Setting up your branding and brand voice
- Integrating with payment gateways
- Configuring AI agents for your specific needs
What integrations do you support?
After successful pilot completion, we integrate with your systems to ensure real-time data synchronization, including payment gateways and financial data systems for up-to-date debtor/borrower information.
How long does it take to get started?
Due to current demand, we maintain a waiting list. Upon payment of 50% of the setup fee, we schedule your implementation within 5-6 weeks. The remaining setup fee is paid after successful delivery.
Success Metrics and Security
Our travel packages typically include accommodation, transportation, and some guided tours. Check the details to see what’s specifically covered for each package.
How do you collect receivables faster? What results can I expect?
Our AI agents can proactively reach out to your debtors 24/7 when they can respond while offering payment plans to them that deliver results.
Our contactability rate is 7 x higher than the industry standard and we have collection rates that match or surpass the industry average.
How do you handle data security?
All data is stored in Microsoft Azure cloud infrastructure, ensuring PDPA and GDPR compliance. We maintain strict security protocols and regular updates to protect sensitive information.
Our Technology and Features
Enough Talk,
Let’s Streamline Your Collections!
Within a few clicks, you can start automating your order to cash processes