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The Empathetic Collection Protocol (ECP)
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What Is the Empathetic Collection Protocol? And why everyone gets AI collections wrong. It started with a fundamental misunderstanding. When companies first approach AI for accounts receivable management and debt collections, they always ask the same question: “How many scenarios can your system handle? How many response templates do you have?” They assume that…
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Our Journey: From Manual Collections to AI Agents That Outperform the Industry While Helping People
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When we started helping clients with collections in 2023, we did everything manually. Today, I’m proud to share a milestone that marks our coming of age as a company. The Evolution Our journey began with our entire team rolling up their sleeves and doing the work ourselves. In 2023, we were personally handling collection…