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The Hidden Struggles of our Lending Clients
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In a recent post, I explored my journey from feature sales back to customer pain points. Like Marty, I went Back to the Future and felt one installment wasn’t enough. Why? Because the vulnerability these leaders showed deserves a platform. It lifts the curtain on working culture in Malaysia with some hard data to…
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From Ghosting to Growth
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Once upon a time, I did one of those flimsy online personality tests and was diagnosed with a “67% judgemental personality”. It was spot on and in order to not “wreck myself”, I go above and beyond to “check myself”. Despite my best efforts, it recently dawned on me that the 67% had gotten…
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Debt Collection: Solutions vs. Features
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In the last two weeks, it felt like I was Neo from the Matrix, slowing down time after Q1 and dodging some bullets that commonly hit startups in the process. It hit (better yet grazed) me twice that I had 1) shifted – ever so slowly – towards selling features and not 2) taking…
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Our Journey: From Manual Collections to AI Agents That Outperform the Industry While Helping People
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When we started helping clients with collections in 2023, we did everything manually. Today, I’m proud to share a milestone that marks our coming of age as a company. The Evolution Our journey began with our entire team rolling up their sleeves and doing the work ourselves. In 2023, we were personally handling collection…