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How Business Models Drive Ethics (Whether We Like It or Not)
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We spend so much time debating whether companies like OpenAI and Facebook, or their leaders, are “good” or “bad.” We should change the narrative and ask: What are the core revenue drivers? How is the focus on exponential growth through these drivers shaping behavior? In the absence of impossibly high corporate governance standards, business…
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Why I Was Fighting the Wrong Battles in Negotiations
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As a founder, getting back up when my legs were swept from under me became second nature during my startup journey. Prospects ghost, customers delay payments, investors pass on your round (without saying it) – and somehow it’s only 3 pm on a Tuesday. These constant challenges bred a protective coping mechanism that emerged…
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The Hidden Struggles of our Lending Clients
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In a recent post, I explored my journey from feature sales back to customer pain points. Like Marty, I went Back to the Future and felt one installment wasn’t enough. Why? Because the vulnerability these leaders showed deserves a platform. It lifts the curtain on working culture in Malaysia with some hard data to…
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From Ghosting to Growth
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Once upon a time, I did one of those flimsy online personality tests and was diagnosed with a “67% judgemental personality”. It was spot on and in order to not “wreck myself”, I go above and beyond to “check myself”. Despite my best efforts, it recently dawned on me that the 67% had gotten…
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Debt Collection: Solutions vs. Features
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In the last two weeks, it felt like I was Neo from the Matrix, slowing down time after Q1 and dodging some bullets that commonly hit startups in the process. It hit (better yet grazed) me twice that I had 1) shifted – ever so slowly – towards selling features and not 2) taking…
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Our Journey: From Manual Collections to AI Agents That Outperform the Industry While Helping People
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When we started helping clients with collections in 2023, we did everything manually. Today, I’m proud to share a milestone that marks our coming of age as a company. The Evolution Our journey began with our entire team rolling up their sleeves and doing the work ourselves. In 2023, we were personally handling collection…